Describe problems found Send


OBS.: When the components are sent, mention in the invoice only the parts supplied by RIC

- Nature of the operation: Shipment with guarantee and subsequent return

- Tax Code (SP): 5.949

- Other states: 6.949

After receiving the parts involved in the occurrence, RIC will emit (if the client so requests) a technical report with dimensional and metallurgic analysis of the products received. The report will compare the results required according to the manufacturer’s specifications for specific automobile, agricultural machine and motorcycle.

The basic analysis will be reported with reference to the other parts sent, if a serious anomaly is detected.

Shipping costs of products sent for analysis under guarantee:

RIC will reimburse shipping costs for products sent for analysis only if the technical report concludes the complaint is well-founded.

Submission form

Product number

The client requires a Technical Report?

Yes No

Occurrence - Basic Information:

Customer Story (History of Occurrence)